Refund Policy

14-Day Refund Policy:

We want you to be completely satisfied with your course experience. If, for any reason, you are not happy with your purchase, we offer a 14-day refund policy. Here are the details:

1. Refund Eligibility Period: You have 14 calendar days from the date of your course purchase to request a refund. (Please note this could alter when purchasing discounted courses or bundles)

2. Request Process: To initiate a refund, please contact our support team within the 14-day period. You can reach us at info@finessebeauty.academy or through our customer support portal.

3. Reason for Refund: While we value your feedback, a reason for the refund request is not required. We respect your decision.

4. Refund Amount: Upon approval of your refund request, you will receive a full refund of the course fee to the original payment method. This may not include the cost of products purchased on your behalf or any other costs that may have incurred.

5. Processing Time: Please allow 5-7 business days for the refund to be processed. You will receive a confirmation email once the refund is completed.

6. Course Access: Upon refund approval, your access to the course materials will be revoked.

7. Cancellation of Subscription Services: If your purchase includes a subscription service, the refund applies only to the initial subscription fee within the 14-day period.

8. Refund Exceptions:

   • Refunds will not be provided for any courses purchased after the 14-day period, and no exceptions will be made.
   • No refunds will be given if the certificate has been issued for the qualification.
   • No refunds will be provided for courses purchased outside the 14-day period.
   • Once a course has been attended and completed, no refunds will be issued. This includes situations where a certificate of completion has been awarded.

9. Additional Fees:

   • Any additional fees associated with the purchase, such as transaction fees, are non-refundable.
   • Additional training or support required beyond the scope of the original course may be subject to charges.
     
     

10. Refund Contact: For refund inquiries or assistance, please contact our support team at info@finessebeauty.academy.

11. Feedback Welcome: While not mandatory, we appreciate any feedback you are willing to share about your experience to help us improve our courses.

12. Transfer of Course Access: Refunds are non-transferable. The refund applies only to the original purchaser.

13. Policy Changes: We reserve the right to modify or amend this refund policy at any time. Any changes will be effective immediately.

14. Customer Satisfaction: Your satisfaction is our priority, and we are committed to providing a transparent and fair refund process to ensure your confidence in our courses.

Course Rescheduling Policy:

• Case-by-Case Approach for Rescheduled Courses: At Finesse Beauty Academy, we understand that rescheduling a course can be disruptive. Therefore, we approach each rescheduling situation on a case-by-case basis, offering solutions tailored to individual circumstances.

• Rescheduling Notification: Participants will be informed in advance of any changes to their scheduled course dates.

• Limited Rescheduling with Refund Option: We reserve the right to reschedule any course as needed. However, a full refund will only be offered if a course is rescheduled more than two times.

• Options for Participants Post-Rescheduling: After a course is rescheduled, participants will have the option to:

  • Accept the new course date, or
  • Discuss alternative arrangements with us, keeping in mind that a full refund becomes an option only if the course is rescheduled for a third time.